• Inbound Operations Services

  • We have extensive experience in handling multi-channeled contact center. From basic customer service calls to the more elaborate reservation support, directory assistance, and order-taking services.

• Outbound Operations Services

  • Mirof ComLink handles/operates outbound customer service feedback facility for one of the country’s leading mobile service phone providers. We also conduct surveys, database build up/clean up and updating.

• Inbound /Outbound and Customer Service Interactive

  • Mirof ComLink currently operates customer service-based clients, where monitoring of activities within the database is regularly conducted to ensure continuous market viability for the client.
  
  
  

• Back Office Processing

  • We have a pool of highly competitive data processing professionals who are experienced in the operations of various types of industries. Mirof Comlink can provide cost efficient BPO support services ranging from data entries, voice transcriptions, database storage, and purging.
  
  
  

• Technical Support and Help Desk

  • Our company continuously invests on the training and development of our technical team to ensure client satisfaction of our services. We offer different levels of technical support to our partners as well as develop customized Customer Relationship Management System (CRM).

• Project / Interim Services

  • We provide customer service/technical support representatives and other contractual employees (data processors, support services positions) for project-based engagement to assist clients during brief campaigns. Mirof ComLink is ideal for incubation and start-up projects at a strategic investment.

Why choose us to be a partner?

• We provide call center solutions at a more competitive rate in comparison to larger contact centers in the country.
• Adaptability to client’s requirements; at the same time maintaining a competitive cost versatile structure.
• Has an extensive shared resource-base available to clients.
• Experienced people

- Qualified and “client specified” agents profile

- Admin, Technical and Management staff support

• Process

- Calibrates with clients to establish Key Performance Indicators (KPIs) and

  Organizational Development (OD)

- Service Level oriented operations

- Operations processes pass through internal Quality Assurance Team

- Exercises call center ‘Best Practices’

• Technology

- Ability to develop and customize in-house data or Customer Relationship

  Management system (CRM).

• Infrastructure

- Ability to set-up operations at Client’s site and/or at the Company’s site.

- Secured client database. Each account has its own secured network.